FAQs
Welcome to the SubMastery Frequently Asked Questions (FAQ) page, your go-to resource for answers about our ISO and auditing training programs, certification process, and learner support. Here, we address common questions about course enrollment, learning formats, exam procedures, certification benefits, and ongoing assistance to ensure a smooth and successful learning experience.
Our FAQ page is designed to provide quick, clear answers while helping both new and returning learners navigate their training journey with confidence. Whether you want to know about Exemplar Global certification, course access options, or how to join our AI-powered community for doubt clearing, this page has you covered.
Stay informed with up-to-date information, helpful resources, and direct links to detailed course guides and support channels. Make the most of your SubMastery experience by finding answers here or contacting our expert support team for personalized assistance.
Frequently asked questions
What is the format of Exemplar Global Certified courses (live, self-paced, blended)?
All our Exemplar Global Certified courses are fully recorded and self-paced, allowing you to learn anytime at your convenience.
Why are Exemplar Global Competency Units important?
Exemplar Global Competency Units are a big deal at SubMastery. When you complete an Exemplar Global Certified Lead Auditor course with us, you earn Competency Units in: QM – Quality Management AU – Auditing Management Systems TL – Leading Audit Teams These aren't just attendance certificates. They're awarded only after you pass a rigorous exam aligned with ISO 9001:2015 competence requirements. They prove you've got real-world audit skills. Why they matter: Your certificate shows globally recognized units It boosts your professional credibility and trust It helps you stand out for roles in auditing, consulting, and compliance across industries and countries With SubMastery and Exemplar Global, your learning translates to measurable, recognized competence.
What is TPECS?
TPECS stands for Training Provider and Examiner Certification Scheme. It is a rigorous certification program by Exemplar Global, dedicated to maintaining high standards of training and certification processes.
By choosing a course offered by a TPECS member, such as SubMastery (certified by Exemplar Global), learners are assured of:
Effective learning and skill development
Training that meets international standards
Recognition through globally accepted Certificates of Attainment
Certification with Exemplar Global Competency Units (such as QM, AU, TL)
TPECS members undergo independent audits to ensure they comply with global standards. The certificates issued:
Substantiate the knowledge and proficiency of certified individuals
Validate their expertise to employers and clients
Enhance credibility in professional and international settings
How long do I have access to the course materials?
You get access to the course materials for 6 months from the date of enrollment. This gives you plenty of time to complete and review everything at your own pace.
Is there any community or support available for learners?
Yes, you gain access to a supportive learner community in Discord App for query support from mentors and peers.
You also get email support from SubMastery. You can email your queries to support@submastery.com
What is the process to enroll in a course?
Just select the course, complete the online registration and payment, and you will receive access to start learning.
Will I receive a certificate after completing the course?
Yes, a globally recognized Exemplar Global Certified Lead Auditor certificate is issued after successfully completing the course and passing the final examination with minimum 70% marks.
Until when is the course certificate valid?
Your certificate is valid for a lifetime and remains relevant until the new edition is fully implemented across industries. You don't need to worry — simply take a transition course later if required to align with the latest version.
How long does it take to complete the course?
The course takes around 5 to 6 hrs/week to complete and can be completed in a month's time, including video content, exercises and case studies. You can complete it at your own pace.
Is your certificate globally recognized?
Our certificates are accredited by Exemplar Global, ensuring international recognition and credibility.
What are the payment options available for this course?
We offer multiple convenient payment methods, including:
Credit/Debit Cards
PayPal
UPI
EMI option via credit card during checkout
This ensures you can enroll with ease, no matter your preference.
Is there any limit on reattempts of examination?
There’s no limit on reattempts during your course access period - you can attempt the exam for any number of times without additional charges - so you can review, learn, and pass at your own pace without any pressure.
Can I access course modules from mobile or tablet devices?
Absolutely, our courses are accessible via smartphones, tablets, and computers through our web platform or app.
Yuo can even download the video lectures in the app and watch them offline without internet.
When does the 50% OFF offer end?
The 50% OFF exclusive BLACK FRIDAY OFFER ends on 5th December 2025. Post that the course will be available at regular price.
When will course access be available?
For published courses, it's available instantly just after your investment. You can go through the course, attempt the final examination in the main course and get your digital verifiable and printable certificate.
I have more questions. Whom can I contact?
Feel free to fill the enquiry form below or email us at support@submastery.com or WhatsApp us at https://wa.me/919084510846